Proven methods and real world application of concepts to give you options in times of crisis.
Learn the skills and tools to reduce aggression and turn an angry interaction into a win for your customer.
Learn to recognize the signs and symptoms of workplace violence before it escalates into something worse.
Individualized for your particular environment or situation
Analyzing and addressing the issues of concern.
Learn how to prepare for, respond to and manage and incident. Equally important is the recovery of and continuity of operations.
Clear expectations and procedures are crucial to safety and a harmonious workplace.
“I admit I was a little concerned about the topic of workplace violence, but by the time they were done explaining the true risks, I was much more aware and confident in my ability to respond should an incident occur." - Stacey S.
"Utilizing the plan we worked on made response to a crisis much easier. I knew where to go and what to do."
- Peter G.
"I came away from the training with a new perspective - that my safety is in my hands and I have options." - Lee F.